Shipping policy

DMActy™ Shipping Information

At DMActy™, we’re proud to offer FREE worldwide shipping on all orders — because we believe everyone deserves access to innovative wellness products without extra costs.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it’s placed.
Your order is considered dispatched once it has been handed over to our shipping carrier and is officially in transit to your destination.

During peak seasons or holidays, processing may take up to 7 business days due to increased order volume.

Estimated Shipping Times

  • 🇺🇸 United States: 7–10 business days

  • 🌍 Other Countries: 10–15 business days

Please note that delivery times may vary based on your location and local postal services. International shipments may also experience occasional customs delays, which are unfortunately beyond our control.

Order Changes & Shipping Details

It’s important to ensure all shipping information is accurate and complete at checkout.
Incomplete or incorrect addresses can result in delayed processing or even order cancellation.

If you notice any mistake in your shipping details, please contact us within 24 hours of placing your order at support@dmacty.com.
We’ll do our best to make changes before your package is shipped, but we cannot guarantee modifications once processing has begun.

If our system detects a potential address issue, our support team will reach out via email within 3 business days to verify your information. If we don’t receive a response in time, your order may be canceled and refunded.

Delayed Delivery

We always aim to get your order delivered as quickly as possible.
However, delays can occasionally occur due to external factors such as:

  • Weather or transportation disruptions

  • Customs inspections

  • Courier network delays

  • Payment or address verification issues

While these situations are beyond DMActy™’s control, our team will do everything possible to assist and keep you informed until your package arrives safely.

Lost or Stolen Packages

Once your order has been handed to our courier partner, the shipment is under their responsibility.
If your package is lost or stolen, please reach out to us at support@dmacty.com.

We’ll help guide you through the courier’s claims process and liaise with them on your behalf.
Please note that DMActy™ is not liable for lost or stolen packages once they are marked as delivered, but we’ll do our best to assist you and, where possible, arrange a replacement.

If your shipment cannot be located, we recommend also filing a police report for verification purposes.

Shipping Policy Updates

DMActy™ reserves the right to update or modify this Shipping Policy at any time without prior notice.
By placing an order on our website, you acknowledge and agree to the most current version of this policy.

We encourage you to revisit this page periodically to stay informed about any changes.
For questions or concerns, please contact our customer care team at support@dmacty.com — we’re always happy to help.