Return and refund policy
At DMActy™, we are committed to providing high-quality wellness products designed to improve comfort, support, and everyday mobility.
Your satisfaction is important to us. That’s why every eligible order is protected by our 90-Day Money-Back Guarantee.
Please read the following policy carefully before placing your order.
90-Day Money-Back Guarantee
We proudly offer a 90-Day Money-Back Guarantee on eligible purchases made directly through our website.
If you are not satisfied with your order, you may request a return or refund within 90 days from the delivery date.
To initiate a request, please contact our support team at:
Please include:
- Your order number
- Your reason for the request
- Photos or videos if applicable
Returns sent without prior authorization will not be accepted.
Return Eligibility
To qualify for a return or refund:
- The request must be submitted within 90 days of delivery
- The item must have been purchased directly from DMActy™
- Proof of purchase is required
- The product must not be intentionally damaged or excessively worn
- The item should be returned in its original packaging whenever possible
For hygiene and quality-control reasons, we reserve the right to refuse returns that show signs of abnormal use, misuse, intentional damage, or excessive wear.
Insoles & Sizing Policy
DMActy™ Insoles are designed to fit standard shoe sizing and may be trimmed for a customized fit.
Because trimmed or modified insoles cannot be resold, we strongly recommend checking sizing carefully before cutting or altering the product.
If you experience sizing issues, please contact our support team before modifying the insoles. We will do our best to help provide:
- sizing assistance
- replacement options
- exchange support
- return guidance
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If you receive:
- a damaged item
- a defective item
- an incorrect product
- or a missing item
please contact us within 7 days of delivery at:
Please include clear photo or video evidence so our team can review the issue quickly.
Depending on the situation, we may offer:
- a replacement
- a partial refund
- a full refund
- or store credit
Please do not discard the product or packaging before contacting us.
Non-Returnable Items
The following items may not be eligible for return:
- heavily worn products
- trimmed or altered insoles
- products damaged through misuse
- final sale items
- gift cards
- promotional giveaway items
We reserve the right to deny returns that do not meet our return conditions.
Return Shipping
Customers are responsible for return shipping costs unless:
- the wrong item was shipped
- the item arrived damaged
- or the product is confirmed defective
Original shipping fees are non-refundable.
We strongly recommend using a tracked shipping method when returning an item, as DMActy™ is not responsible for lost return shipments.
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- refunds will be issued to the original payment method
- processing may take 5–10 business days depending on your payment provider or bank
Please note that original shipping fees are non-refundable.
Order Cancellation Policy
Orders may only be canceled or modified within 12 hours after purchase.
After this period, orders may already be in processing or transit and can no longer be canceled.
If your order has already shipped, you may request a return after delivery according to this policy.
Shipping Delays
DMActy™ works hard to ensure timely delivery on all orders.
However, delays may occasionally occur due to:
- high seasonal demand
- carrier delays
- customs processing
- weather conditions
- holidays
- or unexpected logistics issues
Shipping delays do not automatically qualify for refunds while the package remains in transit.
If a shipment is confirmed lost by the carrier, we will help provide an appropriate resolution.
Delivered Orders & Fraud Prevention
If tracking information confirms successful delivery to the address provided during checkout, DMActy™ reserves the right to deny refund requests related to non-delivery claims.
Customers are encouraged to:
- check with household members
- check mailrooms/front desks
- contact the shipping carrier
- or review surrounding delivery areas before filing a claim
We actively investigate fraudulent chargebacks and abuse of our refund policy.
Exchanges
If you need assistance with sizing or would like to exchange your product, please contact:
Our support team will help provide the best available solution.
Contact Us
If you have any questions regarding this policy, please contact us:
We are always happy to help and will do our best to resolve any issue as quickly and fairly as possible.